Legal & General Nurse Support Services is provided by qualified nurses that are designed to give long-term practical advice and emotional support to those affected by a serious physical or mental health condition, disability, trauma, bereavement or caring for a relative be this a child, partner or parent.
These support services are available to the person covered and their family as soon as they take out their policy. Support is available for the following:
- Heart attack
- Cancer
- Stroke
- Disability
- Mental Illness
- Trauma
- Bereavement
- Caring for another
Access to the support services is gained by contacting Legal & General Nurse Support Services on the dedicated telephone number. In the event of a claim, we will also ask if the claimant is happy for Legal & General Nurse Support Services to have a dedicated nurse contact them about the support that can be offered to them at that time.
A dedicated nurse will:
- be available to speak to the individual over the phone when they need it
- spend time understanding their needs
- provide practical and emotional support
- help with understanding health conditions, discuss options and navigation through the NHS
- when clinically appropriate, provide a course of therapy, counselling, practical help at home or some medical equipment
- continue to support them as long as they need it
Support services available
- UK face-to-face second medical opinion offering a consultation from a UK private consultant.
- Serious Illness/Disability/Bereavement – treatments explained, advice on coping strategies and sourcing equipment.
- Mental Health/Trauma – supporting through depression, stress, anxiety, psychosis, trauma and more. The person covered can speak to a mental health personal nurse adviser and access a mental health microsite.
- Help for carers and those caring for the elderly
- Help at Home – practical help for those leaving hospital and short-term help at home.