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Customer Charter

1. We put your needs before our own

2. We ensure the information that we provide is correct and up to-date.

3. We make sure the products and services we offer suit your individual needs.

4. We stay in touch throughout the whole process - from enquiry to sale and beyond.

5. If we can’t provide the right product, we’ll see if one of our provider partners can help.

6. We update you on any changes or improvements that impact your policy or situation.

7. We make sure that when we say we’ll do something, we do it.

8. If we make a mistake, we do our utmost to put it right.

9. When customers need us, we make ourselves available at the earliest opportunity.

10. We continue to help and support poorly children by donating company funds to the appropriate chosen charities each year.

10. We continue to help and support poorly children by donating company funds to the appropriate chosen charities each year.

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